
The battery on my MotoKRZR cell phone can’t hold a charge for longer than an hour. I went to the nearby Bell World, where they wanted:
a) A sales receipt. I can’t provide this as it was a free promo phone given to me by mega-PR firm Hill and Knowlton to promote Moto phones.
b) The phone itself. They tell me that they can’t simply sell me a new battery — it has to go back to service.
If that hasn’t turned me off Bell Canada as a mobile provider, the note at the bottom of their web page about fees for Blackberry, Windows Mobile and Palm devices certainly does. I quote:
System Access Fees are charged by all wireless companies to help pay for the network and the ongoing software, technology and other upgrades to that network. Generally, the higher the fee, the greater the opportunity to invest in network quality to enhance your experience. Just one more reason to choose Bell.
That’s right: we pay more not for better service, but for the opportunity for better service. I should use that trick the next time I negotiate my salary. They’d have been better off just skipping this mealy-mouthed explanation of why they charge more, or perhaps simply said “We’re counting on your laziness so that we don’t have to be competitive.”
So, folks — which Canadian mobile provider is the least lousy of the bunch?
Update
This isn’t the first time I’ve been annoyed with Bell Canada — see my 2003 entry, Hell Canada, in which I deal with bureaucratic ineptitude at the Bell Canada store.




