Kathy Sierra: “Make a Better FM”

Kathy Sierra showing a slide that reads "If you want them to RTFM, make a better FM"Photo found via kloctalk.

I posted this article to the technical blogs I write – both Global Nerdy and Canadian Developer Connection – but thought it might be equally useful to a non-technical audience, whom I believe know what RTFM is short for.

Sound advice from Kathy Sierra (pictured giving one of those mind-blowing presentations that are her stock in trade). Her blog, Creating Passionate Users, while dormant, is still worth reading.