You don’t have to be the Governor of Florida to have an uncomfortable Starbucks moment, as an unidentified customer in St. Augustine discovered. He ordered a grande white chocolate mocha as part of a larger office order, which was picked up by a co-worker. In the space where Starbucks employees add the (often misspelled) name of the person who ordered the drink or some kind message was the line “Diabetes here I come”. The cup in question is pictured above.
Considering how many times Starbucks baristas mangle common names, I’m sort of impressed that this one spelled “diabetes” correctly.
In an interview with Action News Jax, who kept his identity secret, the customer said that “That first word just automatically brought the picture of both sisters in my head, and I was taken aback. Just the struggles they went through and all the doctor appointments they had.”
The customer sent the cup back with this message:
I’ll admit that I would’ve laughed had I received such a message on my cup, and my dad died from diabetes-related complications. Mind you, that was ten years ago; I can’t say with certainty that I would’ve laughed had it been ten days ago. My guess is that I would have, but I’m just “armchair quarterbacking” at this point.
In case you were wondering, here’s the nutritional information on a grande white chocolate mocha:
It has 58 grams of sugar, which is 4 grams more sugar than in two Snickers bars. Without the whipped cream, it has 400 calories; with the whipped cream, that number gets boosted to 470. It is, as Cookie Monster would put it, a “sometime food”.
That being said, the Starbucks employee behind the message, if s/he’s still with the company, should follow the same customer service policy as the one observed at “adult stores” everywhere: help the customer, and don’t judge. Whether it’s drinks or dildos, it doesn’t matter if the customer likes them big, brown, and over-accessorized — just make the sale and keep your comments to yourself.