…and I usually end up helping them make that call, or making the call myself. Sometimes, just calling them — or even better, making an up-close-and-personal visit — is the best action.
It’s Sunday, and it’s time for another “picdump!” Here are the memes, pictures, and cartoons…
Let’s see: Built while “bored” (I’m reading “bored” as “drunk, possibly high”) one night, and…
I’ve got a lot to do this week, but I’m fine with that. I intend…
It’s Sunday, and it’s time for another “picdump!” Here are the memes, pictures, and cartoons…
Last month, I wrote about a manufacturing mistake that became a hit for the Year…
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I had a boss once who had a catchphrase I admired:
Run to the truth.
This is as opposed to running from the truth. The idea was that bad news never gets better with age, and acknowledging it - and in particular, owning up to your own responsibility for it - yields vastly superior client-happiness (and self-respect) results than postponing the inevitable discovery and ensuring shitstorm.
I often coach my own team members in the same vein as the fella in yellow above. PICK UP THE PHONE AND HEAD MISUNDERSTANDINGS OFF AT THE PASS.
Thanks for sharing.