…and I usually end up helping them make that call, or making the call myself. Sometimes, just calling them — or even better, making an up-close-and-personal visit — is the best action.
The ridiculousness continues. So much that this is just the third of three Sunday picdumps…
The ridiculousness continues. So much that this is just the second of three Sunday picdumps…
The ridiculousness continues. So much that this is just the first of three Sunday picdumps…
A quick blast from the past: 11 years ago today, Anitra and I did a…
I’ll let the updated posting in Craigslist explain: *******UPDATE PLEASE READ******* Thank you for your…
On Wednesday afternoon, I got this text from Tom Hood, ukulele player extraordinaire and leader…
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I had a boss once who had a catchphrase I admired:
Run to the truth.
This is as opposed to running from the truth. The idea was that bad news never gets better with age, and acknowledging it - and in particular, owning up to your own responsibility for it - yields vastly superior client-happiness (and self-respect) results than postponing the inevitable discovery and ensuring shitstorm.
I often coach my own team members in the same vein as the fella in yellow above. PICK UP THE PHONE AND HEAD MISUNDERSTANDINGS OFF AT THE PASS.
Thanks for sharing.