Kathy Sierra: “Make a Better FM”

by Joey deVilla on May 11, 2010

Kathy Sierra showing a slide that reads "If you want them to RTFM, make a better FM"Photo found via kloctalk.

I posted this article to the technical blogs I write – both Global Nerdy and Canadian Developer Connection – but thought it might be equally useful to a non-technical audience, whom I believe know what RTFM is short for.

Sound advice from Kathy Sierra (pictured giving one of those mind-blowing presentations that are her stock in trade). Her blog, Creating Passionate Users, while dormant, is still worth reading.

{ 1 comment… read it below or add one }

Milan Davidovic May 11, 2010 at 9:55 pm

A better product about which to write the FM wouldn’t hurt either; plenty of times we get asked to mitigate the shortcomings of a product through user documentation.

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